Question 2A: Discuss ways in which social media tools such as blogging and Facebook can affect relationships between: • corporations and their customers. • between employers and employees. Give examples to support your ideas. Question 2B: As users of social media what recommendations would you make to corporations and businesses to: • ensure that social media tools are used effectively. • avoid things such as flogs, astroturfing, bullying, shaming with examples. Provide examples of effective uses of social media tools.
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