Scenario
You are the HR Training and Development Manager at Lots of Stuff International, a global company. The company has offices around the globe, which requires employees to work with peers in multiple countries in cross-functional and cross-global teams. The company has recently conducted an employee engagement survey across all areas of the company. The results indicate a lack of engagement and satisfaction of employees who work in these global-cross functional teams. Upon investigation, you discover that employees indicate dissatisfaction with a lack of community and social interaction in their teams. They indicate this may be a function of culture and religious differences, time zone differences, or work ethic differences. This has led employees to be less invested in working together. The CEO, Ms. Amelia Rienhardt, has tasked you with creating a plan to develop community within these teams across the global workforce, with the end goal of enhancing engagement and satisfaction. This plan will be unveiled to all teams in a company-wide presentation.
Instructions
Create a presentation, including speaker notes, presenting your global employee engagement plan. The presentation should:
APA Format (7th edition), add the speaker notes in the presentation and do not use the same information/verbiage from the slides as the speaker notes. These need to differ.
• Assess factors that may lead to a lack of employee engagement and satisfaction in working in global cross-functional teams.
1. Address each identified factor from your assessment:
2. Cultural differences
o What is an example of a cultural difference and why might that be a factor in keeping people to be satisfied with working with one another?
3. Religious differences
o What could potentially an issue with the people who are from different religions?
4. Time zone differences
• Work ethic differences
o You may be working with someone who is a perfectionist and somebody who is at the other extreme. (make it whatever you want).
• Recommend a process to develop communication channels in diverse teams.
o An example: If you were getting a team together and they were cross functional teams global, You would typically would start a meeting maybe 20 minutes early and you would have them introduce themselves to one another and maybe tell what functional area of the business they’re in. And the next time we had a meeting, I would start it 1520 minutes early again and have them talk a little bit about their background, what kind of a degree did they get? What is their average day look like? And then the next time I would let them talk about whatever they wanted to talk about and they may talk about sports. They may talk about whether they may talk about, you know, politics, who knows? But it’s kind of like a social time. And I kind of had that in 15 minutes so that they can develop some sort of relationship/built rapport.
• Provide counsel on dealing with cross-cultural conflict.
o Example: If you have the finance person in Germany and the IT person inBrazil. How would you handle that cross cultural conflict? How would you do deal with it?
• Develop a strategy for ongoing cross-cultural team building.
• Identify ideas for enhancing social interactions between cross-cultural work teams. Use collaborative examples.
• Include a plan for the use of technology for employee engagement and social interaction.
Be sure to provide proper attribution for credible sources used in the presentation.
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