Interpreting Dorner on structural failure – apply two of the following concepts from Dorner to “Terrorist Welcome Wagon at the INS” and/or “The First 9-11” case: 1) intransparent problems, 2) repair service behavior, 3) lack of structural knowledge, 4) contradictory goals and/or 5) methodism.Connect these concepts to specific actions or inactions by the INS or FBI that helped facilitate the 9/11 attackers. (The Man Who Knew says a lot about what went on at the FBI before 9-11.) Also, independent research may be necessary.
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