Assignment Task: Conduct research (3700 words) on a hospitality organization of your choice, to analyze the efficiency and effectiveness of its operations. First choose an Indian 5-star hotel chain, then choose one of its specific hotel (Single property) in a particular city of India. Please see the example below: 1. Chain – Taj Hotels; Single Property – Taj Mumbai 2. Chain – The Oberoi Hotels; Single Property – Oberoi New Delhi, etc. In your paper you are required to: 1. Critically analyze the nature, structure, and core operations of the chosen hospitality property. 2. Analyze the design of products and processes within the hospitality property. 3. Critically evaluate the impact of the hospitality operations on customer satisfaction and business success. At least 10 References from authentic sources (Preferably Academic or Business Journals). – Use Harvard Referencing. NOTE: PLEASE USE CORRECT HARVARD REFERENCING OR MARKS WILL BE DEDUCTED.
