Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a
significance level α=0.05.
Evaluate if the company should allocate more resources to improve its average TiQ.
Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance
level α=0.05.
Assess if the new protocol served its purpose. (Hint: This should be a test of means for 2 independent groups).
Write a 175-word summary of your conclusions.
