Reflecting on the perspectives of strategic and organizational communication from Chapter 11, if you were forming a group at an organization to ensure that you meet the needs of your customer, how would you approach this?

Reflecting on the perspectives of strategic and organizational communication from Chapter 11, if you were forming a group at an organization to ensure that you meet the needs of your customer, how would you approach this? Whom would you want in this group? How would you select group members to better reflect the diversity around us? What strategic communication methods would you use? Why?

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